At Özel Gallery we stand behind the quality and authenticity of our products.

• Duration:
All our products come with a 12-month warranty against manufacturing defects.

• Coverage:
The warranty covers structural defects, gem detachment, or manufacturing-related failures.

• Exclusions:
We do not cover damage caused by misuse, improper handling, impacts, exposure to chemicals, or unauthorized modifications. We are not responsible if a gemstone falls out due to misuse of the product. Our products undergo high quality standards before being shipped.

• Claims process:
To activate the warranty, write to us at ozelgalleryco@gmail.com with your order number, photos of the product, and a description of the problem.